Return & Exchange Policy
RETURNS & EXCHANGES
We offer a conditional 30 day return or exchange policy. If 30 days have passed since your purchase delivery date, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be returned unused and in the same condition that you received it, i.e., all original packaging, tags still attached, etc. Your return must also include the original shipments' packaging. A 10% handling fee may be applied to all returns or exchanges not returned in these conditions.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To request a return or exchange, please visit https://www.ettuet.com/pages/returns-exchanges. Have your email address and order number handy (xxxx-ETU) to submit your request. For damaged or defective at time of delivery returns, we recommend taking photos of the item if nothing else than for your protection.
There are certain situations where only partial refunds may be granted:
- Apparel, accessories, shoes, etc. with obvious signs of wear
- Books with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to carrier or ettuet.com
- Any return request dated more than 30 days after delivery
Please do not return your purchase to the ship from address on your package. Once your return or exchange has been approved, ettuet.com will issue a confirmation email along with a prepaid USPS shipping label for your return.
Once your return has been received, inspected and approved you’ll receive an email detailing the amount being refunded. Your refund will be processed by ettuet.com within 1 business days of approval. Your refund will automatically be applied to your credit card or original method of payment.
LATE OR MISSING REFUNDS
After receiving your refund notification from ettuet.com, if you don't see your refund, please first check with your payment provider. Contact PayPal, iPay, Amazon Pay or your credit card issuer. Once ettuet.com issues a refund to your payment provider, you may not see the money in your account for 5-10 days due to processing time by payment providers. If you’ve done all of this and still haven’t received your refund, please contact us at firstname.lastname@example.org.