Furniture Delivery FAQs
ettuet.com’s supplier partners will ship furniture and home goods to any address in Canada and the continental United States. Shipment to a P.O. Box, however, will be refused.
Delivery of furniture and bulky home goods can take up to one month. The supply chain for fulfilling furniture orders can be very complex so we appreciate your patience.
Our pricing includes FREE shipping (before taxes if applicable) within Canada and the continental United States (except for commercial orders and bulky orders).
Products are shipped from our drop ship partner warehouses located in the United States and Canada.
RETURN / EXCHANGE CHARGES
Though all items include free shipping, the BUYER is responsible for return shipping of all furniture, bulky home goods and products from GFurn Design Furniture.
Our drop ship partners use leading furniture delivery companies to handle our orders, each one selected depending on the final destination, weight and size of the products.
CUSTOM-MADE FURNITURE – DELIVERY TIME
Your ordered product will be custom-made according to your personal preferences, which makes the delivery vary between 9 to 13 weeks. This time is an estimate and is not contractual.
PROCESS OF DELIVERY
The carrier will call you to schedule a time for the delivery, either in the morning or in the afternoon, but not at an exact time. ettuet.com is not responsible for the delivery times of products. Once products have been dispatched, it is the customer's responsibility to liaise with ettuet.com’s nominated carrier company in relation to date of delivery and to make themselves available to take delivery during the time slot appropriated.
If, for any reason, our shipping partner cannot reach you at the agreed time of delivery, you will need to re-arrange the delivery. We are not responsible for any additional delivery costs incurred.
Upon delivery, you will be asked to sign a delivery form, in which you confirm that the product was delivered in the correct condition (without obvious defects or damage).
It is your responsibility to inspect all items at the time of delivery, and any claims should be made within 24 hours.
Our policy is to keep you informed. When your order is dispatched, we will contact you by email with the relevant tracking information so you can keep a close eye on your delivery. You will also receive a call from one of our professional furniture carriers to confirm a suitable time for delivery.
If your shipping address is a ‘beyond point’, then a shipping surcharge may apply. Beyond point surcharge is calculated by the shipping companies. Beyond points are usually defined by difficult access points, narrow roads, gated communities, islands, rural areas or mountains. There is no way for us to ascertain a ‘beyond point’ until we get shipping quotes from our shipper. We will contact you if your shipping address comes up as a ‘beyond point’.
CHANGE OF ADDRESS
If you wish to change the address or any other delivery details before the indicated delivery date, you must send an email to firstname.lastname@example.org to notify ettuet.com of this at least 48 hours prior to delivery. In this notification, you must mention the order number and the relevant product. ettuet.com will confirm the change by phone or email, or refuse if the change is not in accordance with our Terms and Conditions or if there is another legitimate reason to refuse the change.
ettuet.com nor the transporter can be held responsible if the delivery cannot take place as a result of the incorrect address or other delivery information provided by the customer.
ettuet.com is not responsible for delays due to strikes, legal lockouts, or other discomforts caused by its suppliers. In the case of these inconveniences and other events of force majeure, the delivery period shall be extended in accordance with the duration of the disturbance.
To the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
We recommend that you check the dimensions of access points to your home or office before ordering large items of furniture. You are responsible for determining that merchandise will fit through doorways, staircases, corridors and lifts. Dimensions for our products are listed with the product description.